Role Purpose:

The job holder is accountable for supporting the executive director with close supervision including the development of the unit's work, suggestions and development ideas related to facilitating and improving internal procedures, developments and modern technologies related to work and employing them to improve and develop procedures and regulations. It also ensures that all services are provided in a timely manner and with high quality.

Key Responsibilities and Activities:

Operations Management:

• Implementation of procedures and controls covering all areas of activity, ensuring that relevant procedural/ legislative requirements are met.

Administrative:

• Organize and keep records and administrative files to ensure easy access.
• Arranges and organizes meetings, including scheduling, preparing minutes and distributing them to involved parties.
• Communicates with employees, management and suppliers to ensure smooth workflow.
• Collects and analyses information and data to prepare reports that support management decision-making.
• Provides support in the implementation of day-to-day operations, such as budgeting and development of policies and procedures.
• Improves and develops business processes for efficiency and effectiveness.
• Participates in the management and implementation of various administrative projects and follows up on their progress.
• Monitors the performance of operations, providing support when needed.
• Prepares periodic reports on the progress of work, projects and other activities of senior management.
• Perform any other related job duties as assigned.

Qualifications and Requirements:

• Knowledge and Experience
• 3 years or more of relevant experience.
• Previous experience in government sector or regulatory bodies is preferred.

Education and Certifications:

• Diploma in Office management or Executive Secretariat or a related field
• Bachelor’s degree in business administration or a related field is preferable
• Certified Administrative Professional (CAP) or Professional Administrative Certification of Excellence (PACE) or any other equivalent certification is preferable

Competencies:

• Effective communication
• Teamwork
• Results-oriented
• Stakeholders’ management