As a help desk agent/ CAFM operator, you will be required to respond to queries in person and over the phone. Ultimately, a skilled help desk specialist provides fast and effective support over the phone and in person.

Job Duties:

• Operate and manage the CAFM system to schedule and monitor planned preventive maintenance and reactive maintenance tasks.
• Input, update, and maintain accurate data in the CAFM system, including asset details, maintenance schedules, and work order information.
• Generate, assign, and close work orders for maintenance and repair activities.
• Monitor and ensure timely completion of all PPM and reactive maintenance tasks according to service level agreements.
• Prepare regular and ad hoc reports on work order status, asset performance, and maintenance trends.
• Analyze CAFM data to provide insights for optimizing operations and resource allocation.
• Ensure the integrity and accuracy of all data entered into the CAFM system.
• Liaise with maintenance teams, contractors, and stakeholders to ensure timely updates and resolution of tasks.
• Support the facilities management team with real-time updates on work order progress and asset performance.
• Identify and report issues or inefficiencies in the CAFM system to the IT or CAFM team.
• Suggest enhancements to the CAFM system to improve usability and functionality.
• Conduct regular checks to ensure the system is fully operational and up-to-date.
• Ensure compliance with organizational policies, procedures, and regulatory standards.

• Maintain detailed records and documentation of assets, maintenance schedules, and completed tasks.

Skills and Qualifications:

• Proficiency in operating CAFM software.
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy in data management.
• Analytical skills to interpret data and generate actionable insights.
• Excellent communication and interpersonal skills to interact with teams and stakeholders.