Job Purpose:
To oversee and manage the day-to-day operations of the soft services team, ensuring the efficient delivery of cleaning, security, and other essential soft services.
Key Accountability Areas:
Soft Services Delivery:
- Coordinate daily operations of housekeeping, laundry, pest control, and other soft services.
- Ensure timely, efficient, and professional delivery of all soft services.
- Assist management in developing and implementing work schedules and staff assignments.
- Train and supervise the non-staff team to equip them with the necessary skills and knowledge for effective performance.
Inventory Management:
- Oversee inventory levels of supplies and essential items related to soft services.
- Place orders as needed to ensure uninterrupted service delivery.
Maintenance Coordination:
- Coordinate minor maintenance and repairs within residential facilities.
- Liaise with external contractors to address major maintenance issues as required.
Customer Service:
- Respond promptly and professionally to resident inquiries and complaints.
Safety Compliance:
- Conduct regular safety inspections and address hazards or risks in a timely manner.
Job Requirements:
Academic Qualification:
- Diploma Degree in Hospitality or a related field.
Certifications/Vocational Training:
- Relevant certifications are preferred.
Work Experience:
- 5 to 10 years of experience in facilities management or a related domain.