Job Purpose

Manage and develop the tourism inspection operations within the RCU to ensuring optimal performance, productivity, and compliance with regulations, while also developing strategic plans and allocating resources effectively. Additionally, ensure the safety, quality, and compliance of tourism services and facilities.

Functional Responsibilities

• Ensure, plan, coordinate, and manage compliance and enforcement processes, including inspections, for the tourism, entertainment, events, culture, heritage, and sports sectors.
• Monitor and coordinate the scheduling of inspections of tourism facilities, attractions, and services to ensure compliance with safety, hygiene, and quality standards.
• Stay informed about relevant laws, regulations, and industry standards, and ensure inspection activities are conducted accordingly.
• Manage inspection teams to assess the condition, safety, and compliance of tourism and entertainment facilities/activities, and conduct detailed inspections.
• Maintain accurate records of inspection findings, violations, and corrective actions, and prepare comprehensive reports.
• Investigate complaints, incidents, and suspected violations, and take appropriate enforcement actions.
• Manage training and education for tourism industry stakeholders on regulatory requirements, best practices, and compliance strategies.
• Monitor, explore and implement technology solutions to enhance the efficiency and effectiveness of inspection operations.
• Monitor and training a team of inspectors, providing them with the necessary knowledge and skills.

Managerial Responsibilities

• Provide input to the sector’s strategy from the Department's or Section's perspective in line with RCU overall vision and mission.
• Develop the Department's or Section's objectives, KPIs, annual operational plans and ensure plan execution is meeting the targets
• Contribute to the preparation of the Department's or Section's annual budget and monitor the financial performance of the Department or Section.
• Implement and execute the Department's or Section's policies and procedures. Oversee the overall performance of the section and ensure KPI’s are well developed, cascaded, communicated and monitored.
• Ensure effective staffing, professional development and deployment of staff of the Department or Section in consultation with the Sector Executive or (Executive) Director.

Job Requirements

Academic Qualifications

• Bachelor’s Degree Tourism Management, Hospitality Management, Business Administration, Public Administration or any related field. (Master’s Degree preferred)

Work Experience Other Requirements

• 6 years of relevant experience with 2 years in a managerial role.
• Written and Oral proficiency of Arabic & English languages.
• Excellent communication skills.
• Time management and organization skills.
• Familiarity with standards, regulations, best practices, and performance standards.
• Maintains a high standard of professionalism, presentation, personal integrity, and customer support.