Responsibilities

● Work with local stakeholders to understand operational blockers to achieve KPIs and engage with central teams and other internal stakeholders to get the right support and execution to improve overall operational performance.

● Own and manage project plans, timelines, and budgets for new initiatives or improvements with regular updates for internal teams for better visibility and impact.

● Collaborate with teams such as product development, logistics, commercial, and customer support to ensure alignment and successful execution of programs.

● Analyze data and performance metrics to make informed decisions, track progress, and optimize program outcomes. Use the relevant data to initiate informed decision-making.

● Build dashboards and reports that can help with better insights for the teams on ongoing projects.

● Continuously assess and enhance operational processes, identifying areas for improvement and efficiency gains.

● Manage program budgets, including cost forecasting and expense control.

● Provide regular reports and updates to senior management on the progress of programs, key performance indicators, and financial results.

● Stay up to date with industry trends and emerging technologies to recommend and implement innovative solutions that can enhance the food delivery business.

● Contribute to the development and execution of the Division’s ABCs and OKRs, while ensuring alignment with other Functions heads.

● Make critical decisions that support the Divisions strategic and tactical direction.

● Measure and track relevant OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary.

● Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.

● Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.

● Uphold a high-performance working environment and promote HS’s Values.

Requirements

● 4 -5 years of operational experience in an e-commerce or food/tech business (preferably 2 years in a managerial role).

● Experience in building operational processes and defining improvements across the journey.

● Experience with project management and a deep understanding of prioritization and criticality

of deadlines.

● Ability to build relationships, motivate peers, and manage upwards.

● Basic understanding of the product to be able to better collaborate with Product teams on

relevant topics. (Past experience in product management will be a plus)

● Strong Data analytics experience (SQL is a must).

● Hands-on experience with tools such as Tableau, and Looker Studio will be an advantage.

● A bachelor’s degree in a relevant field is required.

● A master’s degree in a relevant field is preferred.