About the Company

The Spa Nail Shop is a premier nail and spa service provider, dedicated to offering a luxurious and relaxing experience for our clients. Our mission is to enhance the well-being of our customers through high-quality services and personalized care in a tranquil and inviting environment. We strive to provide exceptional service, promote self-care, and foster a culture of relaxation and rejuvenation. Our team values creativity, professionalism, and building long-lasting relationships with our clients.

About the Role

We are looking for a friendly and organized individual to join our team as a Receptionist. In this role, you will be responsible for managing communication channels, scheduling appointments, and providing a warm welcome to clients. The position is key to ensuring smooth operations in the spa and enhancing the customer experience.

Responsibilities

• Answer and direct phone calls and emails in a professional and courteous manner.
• Serve as the first point of contact for visitors, ensuring they feel welcomed and comfortable.
• Use the booking system to schedule and manage client appointments for nail and spa services.
• Maintain accurate records of appointments and ensure all information is entered into the system correctly.
• Provide general assistance and support to spa staff as needed.

Qualifications

• High school diploma or relevant work experience.
• Ability to maintain a positive attitude and provide exceptional customer service.
• Strong communication skills, both verbal and written, in English (fluency is essential for effective interaction with clients and staff).
• Ability to effectively manage the booking system and client schedules.
• Available to join immediately.

Required Skills

• Excellent organizational and multitasking abilities.
• Proficient in using office software (e.g., email, calendar systems).
• Strong interpersonal skills with the ability to engage with clients in a friendly and professional manner.
• Fluency in English to communicate clearly and effectively with clients and team members.
• Previous experience as a receptionist or in an administrative role, particularly in a beauty or wellness environment.
• Familiarity with appointment booking software or systems.
• Knowledge of the nail and spa industry and the services offered.