Job Purpose:

• To Promote sales of parts by promptly and accurately handling customer inquiries and parts orders, both in person and via telephone, in a manner which ensures customer satisfaction and sales orientation within the AJVA’s set policies and procedures.

Responsibilities:

• Follow the day-to-day operations related to own job to ensure continuity of work
• Contribute to the identification of opportunities for continuous improvement of processes and practices taking into account ‘international / regional best practice’, improvement of business processes, cost reduction and productivity improvement
• Assist in the preparation of timely and accurate reports of the parts sales to meet company and department requirements, policies and standards
• Receive cash payments from customers and ensure that the correct amount has been received, prepare all documentation required in accordance with AJVA policies & procedures & in a very customer friendly manner.
• Receive, meet, greet and listen to customers’ requirements, concerns & ask questions to identify their needs
• Conducts all transactions with workshop staff and customers pleasantly and courteously with an emphasis on customer service.
• Assist customers in locating parts by checking with other branches, and local market, or ordering from overseas.
• Maintain a high degree of proficiency with regard to the parts business and functions performed in order to ensure customer confidence and satisfaction with parts service.
• Understand and sell the right parts to customers to ensure their satisfaction, increased sales and less complaints
• Upsell and promote other additional accessories essential to the vehicles even before customers ask for them to ensure customer satisfaction and increased sales revenues.
• Seeks ways to increase parts and workshop sales by identifying customer needs and incremental items to sell.
• Monitor sales discounts according to department limit and company policy.
• Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
• Comply with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment
• Ensure that all PPE (Personal Protective Equipment) is used by technicians all the time and report damaged and losses to his management accordingly.

Qualifications

• 0-2 years relevant experience in a related industry
• High school with preferably a Technical Diploma