Job Title: Logistics Supervisor
Job Overview:
The Logistics Supervisor is responsible for overseeing the day-to-day operations of logistics activities, including transportation, warehousing, inventory management, and order fulfillment. This role ensures that logistics operations are efficient, cost-effective, and meet company and customer expectations. The Logistics Supervisor leads a team of logistics personnel, coordinates with other departments, and ensures compliance with safety and legal standards.
Key Responsibilities:
- Team Supervision & Leadership:
- Supervise and direct the logistics team, including warehouse staff, drivers, and inventory clerks.
- Provide training, coaching, and performance evaluations for team members.
- Foster a collaborative, productive, and positive working environment.
- Assign tasks to logistics personnel and ensure they meet deadlines.
- Transportation Coordination:
- Oversee the planning and execution of transportation activities, ensuring timely delivery of goods.
- Monitor transportation schedules and routes to ensure efficiency and cost-effectiveness.
- Liaise with third-party logistics providers and drivers to resolve issues such as delays or damages.
- Ensure compliance with transportation regulations and safety standards.
- Inventory Management:
- Maintain accurate inventory levels through regular checks and reports.
- Monitor stock movement and ensure proper storage and handling of products.
- Oversee inventory organization and location management within the warehouse.
- Coordinate with procurement and production departments to ensure inventory is replenished as needed.
- Warehouse Operations:
- Supervise warehouse operations, including receiving, sorting, storing, and shipping products.
- Ensure safe and efficient use of warehouse space.
- Implement best practices for warehouse organization and inventory control.
- Ensure that all materials are stored safely and handled according to company guidelines.
- Process Improvement:
- Identify opportunities to improve operational processes, reduce costs, and enhance service delivery.
- Implement and monitor continuous improvement initiatives such as Lean or 5S practices.
- Maintain high standards of customer service and ensure that logistics operations contribute to customer satisfaction.
- Health, Safety & Compliance:
- Ensure compliance with all safety regulations in the warehouse, transportation, and logistics operations.
- Conduct safety training for the logistics team and enforce safety policies and practices.
- Ensure compliance with legal requirements regarding product handling, transportation, and customs.
- Reporting & Documentation:
- Prepare and maintain records related to shipments, inventory, and transportation activities.
- Monitor logistics performance metrics such as delivery times, costs, and inventory accuracy.
- Provide regular reports on logistics operations to upper management, highlighting challenges and suggesting improvements.
- Problem Solving & Issue Resolution:
- Address and resolve any logistics-related issues, such as delays, discrepancies, or complaints.
- Handle customer complaints regarding deliveries and coordinate with the customer service team to ensure resolutions.
- Troubleshoot logistics challenges and work proactively to prevent future issues.
Required Skills & Qualifications:
- High school diploma or equivalent (Bachelor’s degree in Logistics, Supply Chain Management, or related field preferred).
- Proven experience in logistics, warehouse management, or transportation supervision.
- Leadership experience with the ability to manage, motivate, and develop a team.
- Knowledge of inventory management systems and logistics software.
- Strong organizational, time-management, and problem-solving skills.
- Ability to work under pressure and manage multiple priorities.
- Excellent communication skills, both written and verbal.
- Good understanding of logistics, transportation regulations, and safety standards.
Preferred Qualifications:
- Experience with warehouse management systems (WMS) or transportation management systems (TMS).
- Certification in logistics or supply chain management (e.g., CLT, CILT).
- Experience with process improvement methodologies like Lean or Six Sigma.
Work Environment:
- The role may involve working in both office and warehouse settings, and the supervisor may need to be present on the warehouse floor during peak times.
- Regular communication with team members, other departments (e.g., procurement, production, customer service), and third-party logistics providers.
- Occasionally required to handle urgent or unexpected situations, such as delivery delays or inventory discrepancies.
Key Performance Indicators (KPIs):
- On-time delivery performance.
- Inventory accuracy rate.
- Warehouse efficiency (e.g., order pick rates, space utilization).
- Transportation cost management.
- Team performance and employee turnover rates.
Job Outlook:
The Logistics Supervisor plays a crucial role in ensuring the smooth operation of the logistics and supply chain functions within the organization. Success in this position will result in improved operational efficiency, cost savings, and enhanced customer satisfaction.