Are you ready to lead a team that delivers exceptional service and ensures smooth operations?

Join us at Crowne Plaza® as a Front Office Supervisor and play a key role in overseeing guest services and front desk operations, ensuring every guest’s experience is seamless and memorable.

Why Join Us?

At Crowne Plaza®, we empower our guests to achieve their best by creating confidence, encouraging success, and making things happen. As a Front Office Supervisor, you will embody these values while managing a team that ensures operational excellence in the front office.

Key Responsibilities:

Operational Leadership:

• Supervise front office operations during your shift, ensuring timely and professional check-in/check-out services.
• Conduct shift briefings to ensure all operational requirements are clear and followed.
• Oversee guest information, group bookings, and local event information.
• Manage the use of public address systems and handle guest complaints, providing solutions as needed.

Cashiering & Financial Management:

• Supervise cashiering activities, including cash handling, banking procedures, and dealing with irregular payments.
• Train staff on credit policies, cash security, and debtor control.
• Prepare financial reports and ensure compliance with hotel accounting procedures.

Team Management & Coordination:

• Collaborate with Human Resources for manpower planning and team development.
• Work with the Director of Finance to assist in the preparation and management of the department’s budget.
• Ensure smooth communication between front office staff and other hotel departments.

Guest Service Excellence:

• Foster positive relationships with guests, ensuring all inquiries and needs are met promptly.
• Uphold hotel standards and ensure compliance with health, safety, and brand policies.

Qualifications & Experience:

Education:

• Diploma or Vocational Certificate in Hotel Administration, Hotel Management, or a related field.

Experience:

• At least 1 year of experience in front office or guest services, including supervisory experience, or an equivalent combination of education and experience.

Skills & Abilities:

• Strong communication and interpersonal skills to interact with guests and team members.
• Proficiency in Microsoft Office and Front Office Systems.
• Strong organizational and problem-solving abilities, with a focus on guest satisfaction and operational efficiency.

What We Offer:

• A dynamic and supportive work environment focused on excellence and growth.
• Opportunities to develop leadership skills and enhance your hospitality career.
• A chance to be part of a brand that values innovation, collaboration, and guest satisfaction.

Ready to Lead the Way in Guest Services?

If you are an enthusiastic leader with a passion for hospitality and exceptional guest service, we invite you to join our team. Together, we’ll help our guests feel confident, successful, and inspired to achieve their goals.

Apply today and take the next step in your career with Crowne Plaza®!