PCC is looking for a passionate "Customer Service representative" for Jubail Office. The Customer Service Representative (CSR) will act as a critical liaison between the customer, sales, and operations teams. CSR will receive and process routine customer orders, inquiries, and/or customer issues related to orders.

• Confer with customers by phone, mail or in person in order to provide accurate information on products and services, to take orders or register/cancel accounts, or to obtain details of complaints.
• Keep records of customer interactions / transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Run and maintain customized reports and share data with sales team and customers.
• Provide pricing, inventory availability and production schedule information to customers.
• Track order activity and alert appropriate staff of any potential delivery problems.
• Partner with sales and operation team to resolve routine customer issues.
• Support sales and marketing strategies outlined by the sales Managers and facilitate joint marketing calls where applicable.
• Track warehouse inventories and update customers on order status.
• Quickly and effectively report all related updates to the customer orders and production issues, maintaining clear communication among all related stakeholders.
• Manage Company Social media accounts thru posting the business major events and activities and any other appropriate news targeting the required sectors.
• Follow any other job-related instructions and perform other job-related duties as requested by higher management & supervisors.
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Skills

• Ability to identify and meet customers’ needs and requirements.
• Strong attention to details, possessing a sales aptitude and interested in preventing errors and solving problems.
• Demonstrate excellence in organization and time management skills. Able to
• Previous association with a company in the role of a customer service executive or representative.
• Knowledge of online tools and platforms that enhance customer experience by leveraging appropriate features.
• Strong active listening and phone handling skills, can perform multiple tasks efficiently.le.
• Fluent in operating the latest ERP System, computer software and online tools.