1- Strategic Planning and Execution
2- Team Building and Training Management:
2.1 Lead and manage the after-sales service team
3- Service Quality Management and Optimization:
3.1 Develop dealership service standard procedures based on Saudi regulations and headquarters' service standards
- Quality and Technical Claims Management
- and address market quality and technical issues from dealership after-sales outlets, closing major issues and promoting product improvementsCustomer Relationship Management
customer needs through regular follow-ups and feedback, and formulate improvement plans.
- Respond quickly to customer needs, resolving issues to improve customer satisfactionMarket Analysis and Pricing Response
- competitive benchmarking and market trend research for after-sales services in the Saudi marketKey Performance Indicators (KPIs)
Skills
- Manage the after-sales work of the subsidiary and the service network in the Saudi region, ensuring the coverage, service quality, and customer satisfaction of the after-sales service network meet company standards and market expectations.