Purpose of Job
Jobholders at this level are responsible for leading work activities and working autonomously with minor direction towards predetermined long-term objectives. Jobholders might act as internal consultants and facilitators through providing guidance to deliver and perform operational activities. Their main operational role includes updating GSTC's strategy, developing GSTC performance management framework, monitoring GSTC performance and providing recommendations, planning GSTC projects, minimizing project risks, and developing GSTC quality and excellence improvement initiatives.
Job Responsibilites
GSTC Strategic Planning
- Update GSTC's strategy and define the strategic priorities, mission, vision, values and objectives based on internal and external assessment findings, requirements and objectives, board of directors' aspirations, and best practices
- Communicate GSTC's updated strategy to internal functions to ensure alignment and awareness and to ease the development of functional and operational plans
- Support GSTC functions during the development of functional and operational plans ensuring they are cascaded from GSTC strategy and provide necessary resources
- Consolidate all functional and operational plans
GSTC Performance Management
- Develop GSTC performance management framework to ensure systematic and consistent implementation and monitoring
- Develop and communicate GSTC strategic key performance indicators (KPIs) and targets to measure progress and effectiveness in achieving the set strategy
- Translate GSTC strategic KPIs and targets into functional indicators for functions, branches and Committees
- Track GSTC’s performance and analyze KPIs and SLAs to identify issues and deviations
- Develop reports in coordination with internal functions highlighting performance, achieved results and deviations and recommend improvements to be implemented in the next planning cycle
GSTC Project Management
- Plan and coordinate GSTC projects in coordination with internal/ external stakeholders in line with set project management framework, guidelines, and processes
- Assess risks, and recommend appropriate corrective actions and solutions
- Develop reports highlighting projects’ progress, milestones, challenges, and lessons learned and recommend improvements/ corrective actions
Organizational Excellence
- Understand GSTC current activities and practices (i.e., policies, process flows, decision authorities, and operating model) by conducting workshops with key stakeholders and gathering required documents
- Perform research to benchmark current GSTC activities and practices against best practices and industry trends
- Identify current gaps and key challenges against target quality and excellence programs based on assessment and research results
- Develop and prioritize GSTC quality and excellence improvement initiatives and related roadmaps to enhance internal quality and organizational excellence and minimize identified gaps, and coordinate implementation
- Plan and conduct quality audits and report findings for corrective actions’ implementation
Organization and Operations
- Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
- Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner
- Escalate complex problems to the relevant person to ensure cases/issues are closed properly
- Perform other duties as requested
People Management
- Train junior staff on the different job activities to ensure transfer of know-how, when applicable
- Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow of subordinates/ junior staff
Eductaion
- Bachelor’s degree in Business Administration, or equivalent is required
- Master’s degree in related field is preferred
Experience
A minimum of 5 years of relevant experience