ESSENTIAL DUTIES & RESPONSIBILITIES:

·      The Service Advisor is fully responsible for any commercial transaction for each and every vehicle under him. i.e. He is responsible for the down payment on pro-forma invoice or quotation, parking charges, storage of the vehicle, cannibalization of the vehicle. Should the customer decide to decline to sign, the Service Advisor has to return the vehicle to the customer assuming all diagnostic and evaluation are charged and amounts received.

·      He greets and attends to the customer as they enter the service reception in a highly professional manner

·      He will then ensure that the correct details of the vehicle concerned are taken.

·      He will note down a fully detailed list of the customers’ requirements and complete a visual inspection of the car

·      He will also ensure that a test drive is carried out with the customer to determine the nature of the problem in order to issue a clear diagnosis.

·      Once a diagnosis of the problem has been made or any additional work is discovered he discusses the potential cost with the customer and seeks his approval. He informs the customer to acknowledge the agreed completion time and will then pass the order on to the workshop supervisor.

·      The Service Advisor will keep all of his customers fully informed at all times and will keep a log of all contacts made.

·      During delivery he discusses the invoice with the customer and ensures that all the items are covered.

·      Any work that has to be done at a later date is fully explained and agrees a new date for works to be done, if the completion date cannot be kept, he informs the customer in good time

·      He informs the Workshop Manager about customer attitude where extra attention is called for under special circumstances

·      He issue a diagnosis report to the Workshop Manager for each vehicle, he further report, after end control on the quality of work performed and additional defects founds 

·      He promotes parts accessory sales and service campaigns

·      He handles customers complaints within the bounds of his authority

·      With continuous training and regular updates from Service Information’s he ensures his knowledge is kept up to date

·      He ensures that the job card closure is timely and with proper documentation

Skills

• Problem-Solving Abilities: Aftersales executives should have strong problem-solving skills to address unexpected issues and find solutions to customer concerns efficiently, ensuring their satisfaction and retention.
• Effective Problem Solving: Effective problem-solving skills are necessary to address unexpected issues and resolve customer concerns efficiently.
• Clear and Concise Communication: The ability to convey information clearly and concisely is crucial in interacting with customers and service technicians.
• Proactive Issue Resolution: Proactively addressing issues and finding solutions is a critical aspect of this role, ensuring a positive customer experience.
• Exceptional Client Support: This position requires the ability to offer exceptional support to clients, ensuring their needs are met and their automotive issues resolved promptly.