• Responsible for the effective management of the industry account portfolio, maximizing the sales (customer share and market share) & presence of the GS portfolio within the different accounts within the specific industry in the country.


• Building strong relationship with different customer stakeholders on all levels


• Develop overall Sales & Marketing strategy for the industry & ensure the development of supporting strategies by the LOB.


• Develop the annual business plan budget and targets for the industry.


• Ensure feed in to annual country plans where accounts cross into multiple countries.


• Identify new potential opportunities for existing products in the industry.


• Ensure the implementation & development of strong account management in the different accounts.


• Develop and train account team to ensure they're up-to-date with account management concepts.


• Ensure the ongoing maintenance & development of Industry knowledge by supporting & contributing to virtual industry Special Interest Groups (SIGs).


• Ensure appropriate marketing & pricing strategies are developed by account 


• Coordinate -with presales teams- awareness programs to ensure that the technical knowledge is maintained and the account managers are aware of any new offerings.


• Work with subordinates to empower KM.


• Maximize penetration of portfolio in the different accounts in the industry.


• Look for opportunities to cross-sell and introduce new products & additional LOBs


• Proactively ensure that strong credible clients' relationships are developed and maintained.


• Ensure and build customer satisfaction - ultimate escalation point for any Account customer complaints issues.


•  Work with Head of Projects and COM to ensure customer excellence through:


• Monitoring Project status.


• Monitoring change requests.


• Monitoring & supporting bids.


• Monitor overall competitive situation, opportunities and threats in the industry.


• Develop with the country manager and account managers appropriate account marketing plans (e.g. events, local presentations, etc.)


• Capture knowledge on account (from project teams and other sources)


• Loss/success reviews


• Current business partners


• Clients processes & timetables


• Client buying patterns.


• Client strategy, business directions, and markets.


• Ensures appropriate marketing & pricing strategies are developed for their assigned section.


• Ensures the ongoing maintenance & development of Industry knowledge by supporting & contributing to virtual industry Special Interest Groups (SIGs)


• Provide effective team management - managing performance, providing motivational leadership, communication & feedback.


• Provide feedback to project teams working in the Account.


• Coach, develop, motivate, monitor, and follow up on team members' performance, quality, and adherence for improving productivity and skills to ensure people development and high performance.


• Participate in the identification and recruitment of key talents for the sales team.


• Lead, guide and assist direct reports to perform their functional operations in accordance with set policies and procedures


• Set performance objectives, provide the necessary support, evaluate/appraise the team and provide regular feedback on performance

Skills

- Excellent team leading skills

- Excellent sales and marketing skills

- Excellent communication, interpersonal and negotiation skills

- Excellent problem-solving skills

- Excellent presentation skills

- Excellent command of English