Job Summary:
We are looking for a dedicated Customer Care Agent to join our team and provide excellent service to our customers. The ideal candidate will be responsible for handling incoming calls, resolving customer inquiries, and ensuring customer satisfaction at all times.
Job Responsibility:
- Answering incoming calls and responding to customer inquiries.
- Resolving customer complaints in a professional and efficient manner.
- Providing information about products and services to customers.
- Escalating customer issues to the appropriate channels when necessary.
- Keeping accurate records of customer interactions and transactions.
Candidate Requirements:
- Proven work experience in a customer service position.
- Excellent communication and problem-solving skills.
- Ability to handle high-stress situations with patience and empathy.
- Proficiency in using customer service software and CRM systems.
- Willingness to work in shifts and weekends as needed.