The Customer Service Officer acts as the first point of contact for the company clients and tenants, ensuring all inquiries and concerns are addressed promptly and professionally. This role focuses on delivering exceptional customer experiences, resolving issues efficiently, and maintaining a positive relationship between the company and its customers. The ideal candidate will have excellent communication skills, a customer-oriented approach, and the ability to manage multiple tasks effectively.

Skills

Key Responsibilities

Customer Interaction

• Respond to customer inquiries via phone, email, or in-person promptly and

professionally.

• Provide accurate information about the company properties, services, and

policies.

• Handle complaints, concerns, and feedback, escalating complex issues to

the Customer Service Manager when necessary.

Problem Resolution

• Investigate and resolve customer complaints to ensure satisfaction while

adhering to company policies.

• Coordinate with relevant departments to address and resolve tenant or client

issues.

• Follow up with customers to ensure their concerns have been fully resolved

Documentation and Reporting

• Maintain detailed records of customer interactions, including inquiries,

complaints, and resolutions.

• Prepare periodic reports on customer service metrics and trends for

management review.

• Identify recurring issues and recommend improvements to enhance the

customer experience.

Process Improvement

• Assist in developing and updating customer service procedures to improve

efficiency and service quality.

• Participate in team meetings to share feedback and insights for enhancing

operations.

Relationship Management

• Build and maintain positive relationships with clients and tenants to promote

loyalty and retention.

• Support marketing efforts by providing excellent service that enhances the

company’s reputation.