Key Account Manager

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

DHL Global Forwarding has an opening for Key Account Manager in Saudi Arabia. Participate in design and ensure implementation of customer operations strategy to deliver efficient logistics processes and results in the supply chain of a specific client using multimodal means of transportation and provide support to sales team in line with the business strategy and requirements, corporate guidelines and policies

Join us in connecting people and improving lives!

In this Key Account Manager position

JOB PURPOSE

To design and ensure implementation of customer operations strategy to deliver efficient logistics processes and results in the supply chain of a specific client using multimodal means of transportation and provide support to sales team in line with the business strategy and requirements, corporate guidelines and policies

PRINCIPAL ACCOUNTABILITIES

• Contribute to development of customer operations strategy in line with business strategy and requirements, corporate guidelines and policies
• Draft and ensure implementation of operational plans, measures and budgets
• Ensure efficient management of the flow of goods and information across a customer’s global supply chain utilizing air/ ocean/ ground transportation, customs brokerage services and dedicated warehousing/ distribution centers
• Ensure development and implementation of service programs in response to current and changing customer requirements identified by the sales teams
• Work with the sales and commercial teams in extending the service portfolio to acquire new business opportunities and provide support in a timely and accurate manner
• Extend support for planning and preparation of Customer Requests for Quotation (RFQ) and tenders including conducting customer visits and making presentations
• Ensure coordination with specialists from various logistics operations to guarantee integrated, cost
• and time-efficient logistics processes
• Analyze, research and develop improved operational techniques for value-added services
• Seek opportunities and lead their implementation to drive extension of operational services
• Make proposals to optimize and monitor processes related to customer order processing, shipping and returns
• Ensure adherence to operating standards and procedures to provide cost-effective, superior and efficient customer service
• Collaborate with responsible IT specialists to manage data flow and handling in line with customer requirements
• Study issues, determine opportunities and introduce best practices for customer operations focusing on increasing effectiveness and efficiency

STAKEHOLDERS

• Influence others outside of own job area regarding policies, practices and procedures
• Develop strong, trusting relationships with business leaders across DHL
• Cooperate with and coordinate 3rd parties e.g. external service providers
• Advise customers and key stakeholders on processes, systems and tools

Now, here’s what we need from you.

• Bachelor’s Degree or equivalent experience/qualification
• More than 6 years within the same field

• Excellent communicator in English, both written and verbal.

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than 30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer.