Associate Director, Quality Surveillance [High End Finishes & Fit-outs]

The role involves leading, managing, and overseeing the quality assurance function across the RSP portfolio during the construction and asset handover phases of projects. The primary objective is to ensure that all RSG assets, including hospitality and other properties, meet the highest standards of quality, design, and execution. The ideal candidate will bring expertise in high-end finishes and fit outs, ensuring that all design and construction elements align with RSG’s commitment to excellence. This position will require close collaboration with the Construction QC teams to maintain rigorous quality control throughout the project lifecycle.

Responsibilities:

• Develop, implement and champion RSG Construction Quality Standards, Culture and Philosophy to ensure that all assets delivered by RSG Construction teams adhere to best-in-class quality standards.
• Execute the processes and procedures and conduct regular site visits together with the wider Quality Surveillance team, following the RSG project management standards and construction execution plans.
• Embed a culture of “First-time quality” and “guest readiness” within all RSG design and construction teams to ensure that the final assets handed over adhere to the execution standards akin to world class hospitality projects.
• Promote a quality culture and what it means to deliver world class hospitality assets.
• Promote risk-based thinking by issuing proactive notifications highlighting potential nonconformities and guide the Construction QC teams accordingly.
• Conduct regular and vigilant site surveillance of the mock up and First-in-place rooms, and during the construction phase, especially of MEP and fit out works to identify nonconformances and recommend corrective actions to mitigate risks and improve execution quality.
• Participate in key inspections related to MEP, fit-out and other construction works as required. Review inspection outcomes and highlight areas of non-conformance, observations in quality and workmanship through formal reports and notices to Project Directors.
• Review WIRs, NCRs and Observation reports for key construction packages. Analyze and determine root cause and ensure appropriate preventive measures and mitigations are communicated with Project teams and contractors.
• Build a culture of collaboration and trust with Project and Construction Directors and become a trusted partner when it comes to Construction Quality.
• During handover phase, work closely with construction, operations readiness, Hotel Operators, and asset management to ensure that RSG standards of quality are adhered to when handing over the asset to operators.
• Issue weekly and monthly reports on projects with respect to construction quality by undertaking inspection and surveillance activities to keep senior management updated on quality aspects of the project.
• Provide feedback to the technical team for potential design improvements.

Responsibilities: Organizational 

• Establish and maintain effective relationships with stakeholders to stay informed about emerging trends, regulations, and best practices.
• Organize periodic meetings with Project Directors to discuss unresolved issues reported via site walks and surveillance reports.
• Lead workshops, lessons learned forums and broader discussions with stakeholders to improve construction quality aspects. 
• Continuously develop and improve processes and procedures to ensure they address the needs of the function.
• Work closely with all RSG functions to promote a “Quality Culture” of continuous improvement.
• Train and develop quality surveillance resources within the team by coaching, mentoring and employee development plans. Ensure that the teams work as a collective unit across RSG portfolio.
• Lead the team in conducting ad-hoc assignments and investigations of quality incidents to recommend corrective solutions

Requirements:

• A bachelor's degree in a relevant field such as Architecture or Engineering, Design, or Construction Management.
• At least 18 years of experience in the construction industry, preferably with a background in hotel ownership or operations, covering new builds, renovations, and handover phases.
• Proven expertise in high-end finishes and fit outs, with a strong track record of delivering luxury hospitality projects from inception to completion.
• Certification in MP, PRINCE2, PMP, or equivalent (preferred).
• Lead Auditor/Internal Auditor certification in ISO 9001 (preferred).

Stakeholders:

Internal: GRC, TPMO, Development, Design and Engineering, Project & Construction Management, Hospitality Operations, Asset Management. 

External: Design Consultants, Contractors, Hotel Operators, and external auditors.