• Develop and document system procedures, communication methods, and review/approval processes to ensure effective project control.
• Oversee the testing, implementation, and delivery of new systems, ensuring functionality and robustness.
• Maintain systems through updates based on procedural, policy, or legal changes to provide optimal technical support.
• Manage department operations, agency requests, and train ordering to meet demand.
• Handle passenger claims for financial compensation related to delays, cancellations, or system failures.
• Prepare operational and compliance reports for the Transport General Authority (TGA) and SAR.
• Oversee train operations, including schedule adjustments, seat quotas, and commercial offer management.
• Maintain and update a PostgreSQL database for operational reporting.
• Develop Excel VBA tools for data import and create reports using Excel and Power BI.
• Review and ensure accuracy of operational statistics and sales system performance.
• Address sales system errors, ensure timely corrections, and implement interim solutions.

Skills

• Advanced knowledge of SQL and databases.
• Proficiency in Excel VBA for report automation.
• Familiarity with ticketing systems and fare/quota management
• Prior experience in Passenger transportation sector is required