Overview of the role

The Beauty Advisor is responsible in assisting the store to achieve sales target for their beauty category, by delivering exemplary customer service in product knowledge of cosmetic, skin care and supplements. They are also the 2nd in charge for the store, acting as Store Manager where required and supporting all activities around training, supervision, VM & admin.

What you will do

Profit Financial 

• Supports selling plans to deliver sales budget
• Carry out planogram and price change and maintain store appearance and merchandising standards
• Monitor stock level & ensure regular replenishment of stocks
• Conduct make overs for customers
• Ensures proper safekeeping of all store merchandise to prevent shoplifting, damages and pilferages.
• Monitors and updates report on product shelf life
• Consolidates frequently asked products and recommends new SKUs to the Store Manager and submits to Program Lead.
• Consolidates customer profile in relation to customer queries, concerns and submits to Store Manager.
• Recommends category building activities (e.g. animations, hair and skin analysis, make over etc.)
• Recommends relocation and meter reallocation of product display relevant to store customer profile and category performance analysis.
• Provides information to customers on regimen building

Skills

Required skills to be successful 

• Good knowledge of the fashion/beauty industry and trends Retail operational skills (stock, VM, systems, cash…) Computer skills 
• Empathy Customer service and results oriented Leadership and problem solving skills 
• Excellent relationship skills 
• Integrity and trust Dealing with ambiguity 
• Proactive with good team spirit and able to take initiatives
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What equips you for the role

• Education: High School / Degree (not essential)
• Minimum Experience and Knowledge: Min 2 to 4 years of experience in retail with a focus on the beauty or fashion sector