Business Process Optimization Manager

Would you like to join the Logistics Company for the World?Have you often wondered how products get from point A to point B? DHL Supply Chain does just that.

Become an essential part of everyday life, by contributing to an organization that is Connecting People and Improving Lives. If you have a passion for people, a desire to problem-solve,and eagerness to pursue continuous improvement opportunities… we look forward to exploringcareer possibilities with you!

Job Description

Ensure consistent practices are defined & rolled out across the entire Service Logistics (SPL) network (warehousing, transport, call centers).This position will set standards (best practices) & drive innovations to stimulate growth

• Set Network productivity targets which drive EBIT growth
• Enable retention & growth of the business by ensuring provision of consistently high performing cost base & service for all customers
• Drive customer workshops to identify process improvements, alignments to standards
• Ensure customer solution design is in line with standard.
• Support new customer business onto the network, and migrate customers to standard operating model & systems
• Deliver EBIT and Gross Profit targets for the business across the network in line with the IBP
• Support creation of CRF's in case customer requirements supports further DHL growth and offering
• Deliver SPL services & value proposition efficiently & effectively across the network, ensuring smooth implementation of new contracts
• Provide market competitive unit cost, service across the regional network

Required Education and Experience

·Bachelor degree required

·7-10 years of experience in logistics operations

·5 years of experience delivering complex projects and programs.

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement