As a Technical Consultant, you will be responsible in ensuring seamless customer onboarding, configuration, and technical integration of the company's API and on-premises solutions. This role involves a hands-on approach to deploying the company's solutions in customer environments, from initial setup support to continuous technical guidance.

Job Description:

• Manage the entire customer onboarding process, from technical deployment to API integration configuration.


• Conduct training sessions to educate customer teams on product functionalities and API features, setup and security.


• Provide hands-on technical support for API integrations to ensure seamless setup.


• Act as the primary technical contact for deployment-related issues and collaborate with internal teams to resolve technical issues.


• Create detailed technical documentation, including onboarding processes, best practices, and workflows, to streamline future implementations and knowledge sharing.


• Prepares technical proposals, technical designs, and responses to tenders, RFPs, RFIs, and technical assessments.


• Oversee project planning for each customer deployment and coordinate with cross-functional teams to ensure timely deliverables.


• Stay updated on product developments and guide customers on new features to optimize their company's experience.

About the company: Saudi start-up company making e-signatures easy and secure. They help companies save time and build trust online by streamlining agreement signing for everyone involved with the integration with Nafath for more security and authentication.

What can you expect from the company?

• Competitive salary and benefits package to reward your contributions.


• An open culture where results are shared, and every team member's input is valued.


• Providing a lot of autonomy and responsibility in your role, enabling continuous growth and learning opportunities.


• Balance between hard work and enjoyable work environment to cultivate a positive and energizing atmosphere.


• Opportunity to showcase and utilize all your talents, beyond the scope of your job description.


• Emphasis on embracing diverse ways of thinking and personality types, fostering a welcoming and collaborative work environment.

Skills

• Minimum of 3 years of hands-on experience in technical implementation, software engineering, or technical customer success roles, ideally within the enterprise software industry.


• Must have a strong foundation in software engineering, with expertise in API integrations. Knowledge of DevOps practices and experience in on-premises deployments would be an advantage.


• Ability to simplify complex technical processes and communicate them effectively to users.


• A strong analytical mindset and problem-solving skills to efficiently identify and resolve technical issues, ensuring minimal disruption to customer operations.


• Has organizational and time management skills to effectively manage multiple concurrent deployments, delivering high-quality results within specified timelines.


• Proven ability to work effectively with diverse internal teams to achieve shared goals.


• Proficiency in both Arabic and English languages for effective communication with stakeholders and customers.