1. Customer Support:
§ Answer inbound calls or respond to messages from customers.
§ Provide information about products, services and offers.
§ Receiving complaints and provide solutions.
2. Sales and Upselling:
§ Promote products or services to customers, sometimes meeting sales targets.
§ Upsell or cross-sell based on customer needs.
3. Problem Resolution:
§ Resolve customer complaints or issues effectively and efficiently.
- Document customer interactions and issues for future reference.
4. Team Collaboration:
§ Work with colleagues or supervisors to address issues that are more complex.
- Participate in team meetings and training sessions.
5. Education &Experience
Business administration or any related field
Experience: no need
6. Skills & Qualification
- Communication Skills
- Proficiency of English language
- Listening
- Data Entry
- People Skills
- Customer focus
- Multi-tasking
- valuable time to avoid potential delays.
Skills
- Previous experience in a customer support role.
- Good command of verbal communication skills to intrigue the listener and provide accurate information.
- A passionate individual with the potential to handle multiple activities while attending a call simultaneously.
- Proficient in using modern communication tools and software for facilitating formal routine processes.
- Refined communication skills with an ability to persuade customers.
- Portraying a positive outlook towards suggestions from the management related to required improvements.