1. Customer Support:
Answer inbound calls or respond to messages from customers.
Provide information about products, services and offers.
Receiving complaints and provide solutions.
2. Sales and Upselling:
Promote products or services to customers, sometimes meeting sales targets.
Upsell or cross-sell based on customer needs.
3. Problem Resolution:
Resolve customer complaints or issues effectively and efficiently.
Document customer interactions and issues for future reference.
4. Team Collaboration:
Work with colleagues or supervisors to address issues that are more complex.
Participate in team meetings and training sessions.
5. Education & Experience
Business administration or any related field
Experience: no need
6. Skills & Qualification
Communication Skills
Proficiency of English language
Listening
Data Entry
People Skills
Customer focus
Multi-tasking