Responsibilities:

1. Answer inbound calls and respond to customer inquiries in a professional and courteous manner
2. Provide accurate and timely information to customers while maintaining a high level of customer satisfaction
3. Resolve customer complaints and issues by investigating problems, developing solutions, and implementing appropriate actions
4. Follow up with customers on unresolved issues to ensure customer satisfaction
5. Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints
6. Collaborate with team members and other departments to ensure prompt and effective resolution of customer issues
7. Upsell products and services to customers when appropriate
8. Stay updated on product knowledge and company policies to provide accurate information to customers
9. Adhere to call center scripts and guidelines to provide consistent and high-quality customer service
10. Meet or exceed call center performance metrics, including customer satisfaction, productivity, and quality targets

Skills

Requirements

• Previous experience in a call center or customer service role is preferred.
• Excellent verbal and written communication skills in English.
• Strong problem-solving and decision-making abilities.
• Ability to work in a fast-paced and dynamic environment.
• Strong attention to detail and accuracy.
• Ability to multitask and prioritize tasks effectively.
• Positive and professional attitude.
• Flexibility to work in shifts, including evenings, weekends, and holidays.
• Proficient in using call center software and computer applications.
• Strong knowledge of customer service principles and practices.
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