Job Responsibilities

• Plan & Manage new stores/Events setup and configuration

o Procurement of hardware and software’s licenses (POS + other non POS equipment) following IT procurementprocess

o Coordinate with different IT teams/vendors/partners to ensure proper and timely delivery of solutions (WIFI,network, PC’s …etc.)

o Proper and timely configuration of POS Systems/User

o Ensure setup is done in compliance with Alghanim IT standards & security policy

• Handle multiple size projects from small event set-up, to new store launch, to multi-store launch

• Support: Incidents and service requests management.

o Ensure timely solution delivery for incidents & service requests

o Ensure incidents and requests are resolved within agreed SLA’s through proactive follow up with vendors/partners and IT teams.

o Ensure Timely closure for service tickets and incidents

o Monthly Analysis to incidents and service tickets to reduce repetitive issues

• Handle change requests until solution delivery

• Development of SOP’s and training manuals

• Conduct Refresher trainings

• Licenses tracking

Skills

Candidate Requirements

• Bachelor Degree in Computer Science or Business Administration

• Projects Management (PMP), or similar Project Management related qualification

• 3-5 years in projects management

• Planning skills

• Project & Change Management

• Proficient in use of Information Systems & Applications to include MS Office (Word/Excel/PowerPoint)

• Good Analysis skills

• Good presentation and reporting skills

• Good communication skills