Job Summary:
The Restaurant Manager is responsible for overseeing all aspects of the restaurant’s daily operations, ensuring exceptional guest experiences, and managing the team to deliver high-quality service. This role combines hands-on management, strategic planning, and team leadership to ensure that all operations align with the hotel's standards and financial goals. The ideal candidate should have a strong background in hospitality, excellent customer service skills, and experience managing restaurant teams.
Key Responsibilities:
- Guest Experience & Service Excellence
- Ensure that all guests receive exceptional service, maintaining the highest standards in hospitality.
- Handle guest complaints and feedback in a professional manner, taking immediate action to resolve any issues.
- Monitor and continually improve service flow, ambiance, and cleanliness to enhance the overall dining experience.
- Team Leadership & Training
- Recruit, hire, and train restaurant staff, ensuring a motivated and skilled team.
- Provide ongoing coaching and development to staff, fostering a positive and efficient work environment.
- Create work schedules, manage shifts, and ensure adequate staffing levels to meet peak and off-peak demands.
- Operational Management
- Oversee the daily operations of the restaurant, including opening, closing, and shift management.
- Ensure that the restaurant complies with health, safety, and hygiene standards in all areas.
- Work closely with the kitchen and front-of-house teams to ensure smooth and coordinated service.
- Inventory & Cost Control
- Monitor inventory levels and coordinate with suppliers for timely stock replenishment.
- Control costs by reducing waste, managing labor hours, and optimizing menu pricing.
- Assist in developing and implementing cost-control measures to maintain budget targets.
- Menu Planning & Promotions
- Collaborate with the Chef to ensure the menu aligns with guest preferences and seasonal trends.
- Coordinate with the marketing team to develop promotional events, holiday specials, and themed nights.
- Monitor the success of new menu items and promotions, providing feedback for improvements.
- Financial Management
- Prepare and review daily, weekly, and monthly financial reports for restaurant performance.
- Oversee cash management procedures and ensure accurate transaction processing.
- Analyze financial data to optimize revenue, identify trends, and forecast future sales.
- Marketing & Community Engagement
- Engage with the local community to promote the restaurant and build brand awareness.
- Collaborate with the hotel’s marketing team to develop social media content, special events, and partnerships.
- Stay informed about local dining trends and competitors, adjusting strategies as needed.
Skills
- Acute financial management skills.
- Proficient in using hospitality sector managerial tools and software.
- Proficient in explaining the details of a dish, including the ingredients, content, and taste.
- Adept in managing expenses through proper implementation of financial methodologies.