We are looking for Event Manager to be responsible for planning, coordinating, and executing all events within the hotel, ensuring that every event is executed flawlessly and delivers an exceptional experience to clients. This position involves liaising with clients, vendors, and internal departments to ensure seamless event logistics, from initial inquiry through to post-event follow-up

Key Responsibilities:

Event Planning & Coordination:

• Client Consultation: Meet with clients to understand their event requirements (e.g., conferences, weddings, corporate meetings, banquets, etc.), providing recommendations on event spaces, catering, décor, and other services.
• Proposal Preparation: Create and present customized event proposals, including pricing, menu options, room setups, and additional services.
• Event Design: Develop the vision for the event, including layout and flow of space, décor, and overall atmosphere.
• Vendor Management: Coordinate with third-party vendors (e.g., caterers, AV equipment providers, decorators, entertainment) to ensure timely delivery of services.
• Contract Management: Prepare event contracts, outlining terms, service details, and costs.

On-Site Event Execution:

• Pre-Event Setup: Oversee event setup, ensuring all details are in place (e.g., room configuration, lighting, audio-visual equipment, catering stations).
• Event Management: Supervise the event on-site, managing schedules, addressing client concerns, and making adjustments as needed to ensure smooth operations.
• Troubleshooting: Resolve any issues that arise during events promptly and professionally, ensuring client satisfaction.
• Team Coordination: Work closely with the hotel’s operations team (housekeeping, catering, front desk, and maintenance) to ensure smooth service delivery.

Customer Service & Client Relationship Management:

• Client Liaison: Act as the primary point of contact for clients before, during, and after the event. Ensure clients’ needs and expectations are met.
• Post-Event Feedback: Conduct post-event follow-ups to assess client satisfaction and gather feedback to improve future events.
• Repeat Business: Build and maintain relationships with clients to encourage repeat business and referrals.

Administrative Duties:

• Event Scheduling: Manage the hotel’s event calendar, coordinating with other departments to avoid scheduling conflicts.
• Budget Management: Oversee event budgets, ensuring costs are in line with the client’s expectations and hotel profitability.
• Reporting: Track event outcomes, revenue generation, and performance metrics to report to senior management.
• Sales Support: Assist the sales team with generating new leads and contributing to the hotel’s overall event strategy.

Marketing & Promotion:

• Event Promotion: Work with the marketing team to promote the hotel’s event spaces and services, including online and offline marketing efforts.
• Package Development: Develop attractive event packages for different client segments, from weddings to corporate events.
• Branding & Messaging: Ensure all events align with the hotel’s branding and service standards.