What you will do

Profit Financial 

• Supports selling plans to deliver sales budget
• Carry out planogram and price change and maintain store appearance and merchandising standards
• Monitor stock level & ensure regular replenishment of stocks
• Conduct make overs for customers
• Ensures proper safekeeping of all store merchandise to prevent shoplifting, damages and pilferages.
• Monitors and updates report on product shelf life
• Consolidates frequently asked products and recommends new SKUs to the Store Manager and submits to Program Lead.
• Consolidates customer profile in relation to customer queries, concerns and submits to Store Manager.
• Recommends category building activities (e.g. animations, hair and skin analysis, make over etc.)
• Recommends relocation and meter reallocation of product display relevant to store customer profile and category performance analysis.
• Provides information to customers on regimen building

Commercial 

• Monitors and delivers 100% Brand Product availability
• Monitors replenishments of stocks and product housekeeping in the selling area.
• Cleans and Maintains make up applicators and tools.
• Ensures highlighting and cross-selling of EXCLUSIVE products on planograms and Off Shelf Displays related to product use.
• Checks proper implementation of promo call outs, hero display, price change etc.
• Attends to customers complaints with sincerity and understanding.
• Handle customer queries on beauty & skincare product knowledge and offer advise professionally aligned with the Brand of Service Standards.
• Follow through on customer’s feedback and requests.

Process 

• Aligns with Store Manager on submission of sales tracker.
• Maintains adherence to planogram implementation.
• Ensures all products display in the selling area are in good condition and near expiry and damages products are pulled out from the selling area.

People 

• Plans and monitors Personal Development Plans In role development interventions. 
• Ensures timely submission of Performance Review
• Implements action plans for employee engagements. 
• Strictly adheres to company policies and procedures (Code of Conduct, ROS, Data Governance). 

Skills

Required skills to be successful 

• Good knowledge of the fashion/beauty industry and trends Retail operational skills (stock, VM, systems, cash…) Computer skills 
• Empathy Customer service and results oriented Leadership and problem solving skills 
• Excellent relationship skills 
• Integrity and trust Dealing with ambiguity 
• Proactive with good team spirit and able to take initiatives
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What equips you for the role

• Education: High School / Degree (not essential)
• Minimum Experience and Knowledge: Min 2 to 4 years of experience in retail with a focus on the beauty or fashion sector