The ideal candidate will oversee the management and quality assurance of e-services, ensuring alignment with best practices and business objectives. The role demands expertise in IT systems, digital transformation, and consulting on service delivery improvements.

Responsibilities:

E-Services Management and Quality Assurance:

• Manage the design, development, and delivery of high-quality e-services.
• Apply best practices in software quality assurance and testing throughout the development lifecycle.
• Utilize project management tools, including MS EPM, to manage service delivery.

Consultation and Continuous Improvement:

• Lead digital transformation initiatives to enhance efficiency and innovation.
• Develop and implement service improvement strategies using Prince2 methodology.
• Select the appropriate SDLC model for projects based on requirements.

Collaboration and Leadership:

• Work closely with development teams to ensure alignment with service goals.
• Provide leadership and guidance to teams in managing and delivering e-services.
• Ensure clear and concise reporting through administrative and operational reports.

Qualifications:

• 10+ years of experience in IT and system development.
• 6+ years of experience in managing e-services and quality assurance.
• Strong expertise in Agile methodologies and the full SDLC lifecycle.
• Proven experience in Digital Transformation Leadership.
• Proficiency in project management tools, including MS EPM.
• Knowledge of Prince2 methodology and best practices in project management.
• Fluent in Arabic and English, with excellent communication skills.
• Strong leadership, teamwork, and report-writing skills.