The Collector position in Jeddah and Riyadh Saudi Arabia, is a vital role within the accounting industry, focused on managing outstanding debts and ensuring timely payments from clients. The ideal candidate will possess strong communication skills and a keen understanding of financial processes. This role requires a proactive approach to debt recovery, emphasizing the importance of maintaining positive client relationships while pursuing overdue payments. The Debt Collector will work closely with the accounting team to ensure accurate records and reporting, contributing to the organization's overall financial health.
Responsibilities:
- Contact clients to collect overdue payments and negotiate payment plans.
- Maintain accurate records of all communications and transactions related to debt collection.
- Analyze client accounts to determine the best approach for debt recovery.
- Prepare and send out collection letters and notices as necessary.
- Work collaboratively with the accounting team to reconcile accounts and resolve discrepancies.
- Monitor and report on the status of outstanding debts and collection efforts.
- Provide exceptional customer service while addressing client inquiries and concerns.
- Stay updated on relevant laws and regulations regarding debt collection practices.
- Develop and implement strategies to improve collection rates.
- Assist in training new staff members on debt collection processes and best practices.
Preferred Candidate:
- Strong negotiation and persuasion skills.
- Excellent verbal and written communication abilities.
- Detail-oriented with strong organizational skills.
- Ability to work independently and as part of a team.
- Proficient in using accounting software and Microsoft Office Suite.
- Knowledge of debt collection laws and regulations.
- Ability to handle difficult conversations with professionalism.
- Strong analytical and problem-solving skills.
- Experience in customer service or client relations.
- Fluency in Arabic and English is preferred.
Additional:
- Account Reconciliation:
- Regularly reconcile customer accounts, ensuring that discrepancies, disputes, or errors are resolved efficiently.
- Coordinate with internal teams (e.g., finance and sales) to clarify issues related to payments or credit terms.
- Payment Negotiation:
- Negotiate payment plans with customers who are facing financial difficulties, ensuring favorable terms for both the company and the customer.
- Reporting & Documentation:
- Maintain accurate records of all collection activities, including customer interactions, payment agreements, and account adjustments.
- Prepare and submit regular reports to management on collection status, outstanding debts, and recovery progress.
- Legal and Regulatory Compliance:
- Ensure all collection practices comply with legal and regulatory standards.
- Collaborate with the legal team if legal action is required for seriously delinquent accounts.
- Relationship Management:
- Build and maintain strong relationships with customers to facilitate smooth collection processes and minimize future overdue payments.
- Risk Analysis:
- Assess the risk of non-payment from customers and advise on credit limits or additional steps to mitigate risk.
Skills
- Proficient in debt collection software and tools.
- Strong understanding of accounting principles.
- Excellent negotiation and conflict resolution skills.
- Ability to analyze financial data and trends.
- Strong interpersonal skills for effective communication.
- Time management skills to handle multiple accounts.
- Knowledge of relevant legal regulations in debt collection.
- Ability to maintain confidentiality and handle sensitive information.
- Knowledge of Finance and Credit Control
- Attention to Detail
- Customer Focus
- Language Proficiency
Additional:
- Strong communication and negotiation skills to effectively resolve payment issues.
- Proficiency in financial software (e.g., SAP, Oracle, or other accounting/ERP systems) for managing customer accounts and generating reports.
- Analytical and problem-solving skills to assess financial risks and discrepancies.
- Ability to manage time effectively, handling multiple accounts and deadlines simultaneously.