- Responsible for the effective management of the industry account portfolio, maximizing the sales (customer share and market share) & presence of the GS portfolio within the different accounts within the specific industry in the country.
- Building strong relationship with different customer stakeholders on all levels
- Develop overall Sales & Marketing strategy for the industry & ensure the development of supporting strategies by the LOB.
- Develop the annual business plan budget and targets for the industry.
- Ensure feed in to annual country plans where accounts cross into multiple countries.
- Identify new potential opportunities for existing products in the industry.
- Ensure the implementation & development of strong account management in the different accounts.
- Develop and train account team to ensure they're up-to-date with account management concepts.
- Ensure the ongoing maintenance & development of Industry knowledge by supporting & contributing to virtual industry Special Interest Groups (SIGs).
- Ensure appropriate marketing & pricing strategies are developed by account
- Coordinate -with presales teams- awareness programs to ensure that the technical knowledge is maintained and the account managers are aware of any new offerings.
- Work with subordinates to empower KM.
- Maximize penetration of portfolio in the different accounts in the industry.
- Look for opportunities to cross-sell and introduce new products & additional LOBs
- Proactively ensure that strong credible clients' relationships are developed and maintained.
- Ensure and build customer satisfaction - ultimate escalation point for any Account customer complaints issues.
- Work with Head of Projects and COM to ensure customer excellence through:
- Monitoring Project status.
- Monitoring change requests.
- Monitoring & supporting bids.
- Monitor overall competitive situation, opportunities and threats in the industry.
- Develop with the country manager and account managers appropriate account marketing plans (e.g. events, local presentations, etc.)
- Capture knowledge on account (from project teams and other sources)
- Loss/success reviews
- Current business partners
- Clients processes & timetables
- Client buying patterns.
- Client strategy, business directions, and markets.
- Ensures appropriate marketing & pricing strategies are developed for their assigned section.
- Ensures the ongoing maintenance & development of Industry knowledge by supporting & contributing to virtual industry Special Interest Groups (SIGs)
- Provide effective team management - managing performance, providing motivational leadership, communication & feedback.
- Provide feedback to project teams working in the Account.
- Coach, develop, motivate, monitor, and follow up on team members' performance, quality, and adherence for improving productivity and skills to ensure people development and high performance.
- Participate in the identification and recruitment of key talents for the sales team.
- Lead, guide and assist direct reports to perform their functional operations in accordance with set policies and procedures
- Set performance objectives, provide the necessary support, evaluate/appraise the team and provide regular feedback on performance
Skills
- Excellent team leading skills
- Excellent sales and marketing skills
- Excellent communication, interpersonal and negotiation skills
- Excellent problem-solving skills
- Excellent presentation skills
- Excellent command of English