dnata is a partner to the world`s best airlines, travel management organizations and leading brands in the travel industry. Our experience covers business travel management, worldwide tour operations, group and incentive arrangements, specialized management services, advanced information technology systems and travel retailing.
At dnata a culture of excellence guides every aspect of our business, we take immense pride in the way we have achieved award winning service standards through a process of continuous product innovation and maintaining high service standards.
As Airport Duty Manager you will be under the direction of the Airport Manager, the Airport Duty Manager is responsible for the overall supervision and administration of all the daily airport operations and services on behalf of Virgin Atlantic Airways. The Duty Manager will also provide managerial and supervisory support to our Airport team to ensure the safe, secure and on time performance of VAA’s flight program and operation. Additionally, The Airport Duty Manager will assume the Airport Manager's role in her/ his absence, when appointed by the Airport Manager or a member of senior management. The Duty Manager supports the oversight of the VAA operation and ensures all Key performance and Customer indicators are met.
You must be able to influence and consult with both internal and external Customers and stakeholders. This role requires a proven ability to assess, communicate and act on VAA interests in relation to Safety and security requirements, Local authority and regulatory standards and audits. Able to effectively communicate with our above and below wing airport teams to ensure a safe, on time operation and an exceptional Customer Airport journey and experience.
To be considered for this role, you must meet the below requirements:
- Leadership and influencing skills, leading/managing large teams and a proven record of driving a strong safety oriented culture.
- 2 years in equivalent role with an international carrier (preferred).
- Comfortable operating with significant levels of detail
- Excellent conflict resolutions skills
- Emotional resilience – remains effective under pressure.
- Comfortable at planning and organising at a tactical level.
- High personal standards and professional – an ambassador for VAA
- Ability to assess complex operational situations and implement solutions.
- Able to assimilate data quickly and concisely and use it to inform Operational decisions.
- Champion for the customer balancing this with cost
- Excellent cross functional and team working skills
- A great communicator.
- Ability to engage people in shifting priorities
At dnata, we're committed to providing our Employees with opportunities to grow and develop in their careers. So, if you're looking for a challenging and rewarding opportunity, apply today and join our team!