Job Summary

The Senior HR Operations Manager leads the implementation of the HR strategies, coordinate recruitment, develop robust systems, policy and practice on people management. This role develop, manage and coordinates the overall functioning of administrative support systems for the Business Unit as well as service providers which includes office management, facilities management, development and maintenance of policies and procedures, travel, and staff management.

Job Responsibilities 1

• Work closely with the Group Human Resources in the development of the business’s overall human resources strategies to guarantee the implementation of HR best practice Facilitates communication among employees and management. May guide managers and employees on problem solving, dispute resolution, regulatory compliance and litigation avoidance. 
• Provide a broad range of consultative services to all levels of employees regarding policies and procedures. 
• Monitor, measure and report on HR issues, opportunities and development plans and achievements within agreed formats and timescales
• Design and develops HR training programs for management and employees. 
• Stay abreast of, and inform leadership and teams of updates to employee policies and corporate standards
• Maintain a human resources system to manage employee and organization records and information with a high level of confidentiality
• Manage the overall management and development of all aspects of HR and Talent Management for the Company, including:
• Lead in planning, implementation and ongoing maintenance of labor relations, employee relations, equal employment opportunity, and diversity and compensation programs. 
• Consult with management and employees on equal employment opportunity issues and charges
• Administer performance and salary review programs to retain and develop talent and ensure fair distribution of compensation and employee incentives
• Conduct performance management system, collaborating with line managers in performance review terms
• Assist with the development and progression of employee performance standards and expectations. Coordinate and track the annual performance review and performance goal setting process
• Develop and oversee new employee orientation and training programs
• Establish and maintain appropriate systems for identifying, planning, delivering and measuring learning and development. 
• Ensure training activities meet and integrate with Company strategies and policies
• Manage a training plan that details required training that is delivered within the agreed/specific timescales and ensure outcomes are appropriately measured and reported on

Skills

Additional Responsibilities 3

Job Knowledge & Skills

Possess extensive knowledge of HR processes, policies, and procedures to ensure efficient and compliant HR operations.

Strong analytical skills are essential for evaluating HR metrics, identifying trends, and making data-driven decisions to improve HR processes and practices.

Proficiency in HRIS (Human Resources Information Systems) and HR technology enables effective management of employee data, payroll processing, and reporting.

Experience in process improvement methodologies, such as Six Sigma or Lean Management, enhances the ability to streamline HR processes and drive operational efficiency.

Leadership and team management skills are vital for leading a team of HR professionals, providing guidance, coaching, and support to ensure the smooth functioning of HR operations.

ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.

Job Experience

Minimum 8 years working experience, 5 years in a relevant supervisory position, 2 years GCC experience is a plus

Competencies

Collaboration

Accountability

Resilience

Quality

Leadership

Data Driven L4

Digital Integration L4

SAP ERP Human Resources L4

HR Consulting L4

People Advocacy L4

Build High-Performing Teams

Provide Direction

Education

Bachelor's Degree in any related field