The Support team is dedicated to providing comprehensive production engineering

support and developing effective support tools. Primary responsibilities will include

troubleshooting issues, and monitoring services.

Skills

• Proficiency in Microsoft Windows Suite

• Minimum 3 years of Linux/Unix experience required, with a preference for Red Hat

Linux.

• Mandatory experience in database and SQL concepts, with advantageous knowledge

of PostgreSQL.

• Knowledge and experience in SMPP connections would be beneficial.

• Understanding of integration protocols like SOAP, XML, and HTTP POST/GET.

• Proficiency in shell programming.

• Thorough understanding of TCP/IP and proficiency in using tracing tools to analyze

protocol messages.

Main Responsibilities:

• Provide support and perform troubleshooting tasks, with responsibilities covering

multiple products, features and production services

• Software deployment support in staging and production environments

• Customer notification and workflow coordination with follow-up to maintain service

level agreements

• Work with a global support team for handing-off or taking over active support issues

and creating a team specific knowledge base and skill set

• 24x7 availability, on duty shift

• Provide on-premises support when required.