- Support the reservations team to ensure all key KPIs are met and maintained including conversion, abandoned call rate and call quality assurance.

- Supporting & Handling Email Reservations

- Taking Internal & External calls follow LISTEN/LQA Standard

- Perfect Arrival Check

- Rate Loading

- Ensure travel agency commissions, reservations sales conditions, profile tracking and guest recognition is checked, completed and updated accordingly

- Maintain high level of performance within the reservations guest experience, including training and support for the reservations team and liaison with operational teams.

- As instructed by the Director of Reservation Sales, maintain and update reservation systems with accurate tracking and rate information to all distribution channels.

Skills

Minimum of 3 years of relevant experience in the reservations sales

Strong working knowledge of CRS, PMS, TARS or distribution systems

Results Orientated

External and internal environment understanding

Ability to work effectively and contribute in a team

Great communication, presentation and influencing skills

Customer/Commercial focus

Team support and development mindset for the team

Multicultural awareness and able to work with people from diverse cultures

Flexible and able to embrace and respond to change effectively

Self-motivated and energetic