Client Relationship Management (CRM) Director

السعودية

  • Monitor and maintain relationships with both internal and external customers through CRM systems.

  • Develop and implement a CRM strategy that aligns with the overall business objectives.

  • Manage relationships with various divisions within the organization.

  • Develop and implement IT-driven marketing, customer experience, and sales techniques to attract new customers.

  • Suggest innovative methods to address customer needs and improve satisfaction.

  • Track and analyze key marketing, customer experience, and sales metrics to identify trends and opportunities for improvement.

  • Assist in organizing promotional events to generate interest and reach potential customers.

  • Review and select CRM software that best meets the company's specific requirements.

  • Conduct market research to stay informed about industry trends and competitive landscape.

  • Develop and integrate various systems across different sectors, platforms, and business units.

  • Supervise the recruitment, development, retention, and organization of the CRM staff.

  • Benchmark, analyze, and report on application performance to identify areas for improvement.

  • Provide leadership and direction regarding technology, vendors, business partners, policies, and standards.

  • Take a leading role in implementing CRM-driven digital transformation initiatives.

  • Collaborate with the Integration Services Team to ensure seamless integration with the company's IT landscape.

  • Manage escalations and ensure timely resolution of any issues.

  • Monitor adherence to established processes, measure service performance, implement improvements, and report on key metrics.

  • Ensure that existing CRM applications are continually optimized and maintained.


About the company: A semi-government real estate development company in Saudi Arabia, dedicated to providing affordable and high-quality housing. As the government's investment arm in the real estate sector, it plays a key role in promoting sustainable urban development and improving the quality of life in Saudi Arabia.

Skills


  • Demonstrated experience as a CRM Director or similar role.

  • Strong background in developing and implementing customer acquisition strategies.

  • Technical expertise in CRM and analytical systems.

  • In-depth knowledge of online CRM methods and best practices.

  • Ability to manage CRM projects from start to finish.

  • Strong communication skills and a customer-oriented approach.

  • Preferred qualifications include a Bachelor's degree in Information Technology or a related field, and certifications like PMP or PRINCE2.

  • At least 12 years of experience in Information Technology, with at least two years in a managerial role focused on CRM.

تاريخ النشر: 06 ربيع الثاني 1446 - اليوم
الناشر: Bayt
تاريخ النشر: 06 ربيع الثاني 1446 - اليوم
الناشر: Bayt