Customer Service Supervisor

ََََ - السعودية
ََََ
  • Monitor and evaluate customer service interactions to identify areas for improvement and implement strategies to enhance customer satisfaction.
  • Foster a positive and collaborative team environment, promoting employee engagement and motivation through coaching and recognition.
  • Conduct regular team meetings and provide ongoing training to enhance customer service skills and product knowledge.
  • Collaborate with other departments to streamline processes, enhance customer touchpoints, and drive a seamless end-to-end customer experience.

Skills

  • A minimum of 5 years' experience in a supervisory role within the customer service field, demonstrating exceptional leadership and team management capabilities.
  • We require at least 3 years of experience in a customer service supervisory role, showcasing strong leadership skills and the ability to effectively manage teams.
  • The successful candidate should have a proven track record of achieving and surpassing customer satisfaction goals by implementing effective customer service strategies and initiatives.
  • The ideal candidate should possess strong problem-solving and decision-making abilities, enabling them to resolve complex customer issues and handle escalations promptly and effectively.
تاريخ النشر: 14 ربيع الأول 1446 - اليوم
الناشر: Bayt
تاريخ النشر: 14 ربيع الأول 1446 - اليوم
الناشر: Bayt