Manager, Customer Experience

NEOM - السعودية - Neom
Overview

Position

Customer Experience Manager

Job Code

TBD

Reports to

Senior Manager Medical Wellness & Hospitality

Direct Reports

Division

Health and Wellbeing

Department

Health Tourism

Role Purpose

NEOM’s unique Health Tourism offering combines clinical Centers of Excellence (COE) for hyper-personalized preventative care and specialized treatments with ultra-luxury wellness assets. To deliver this, the Health Tourism team requires professionals in three key skill areas: clinical, business, and tourism/hospitality.

The Customer Experience Manager is responsible for overseeing clinical programs and initiatives that focus on preventive health and lifestyle management. This role involves managing a team of professionals, developing and implementing evidence-based wellness programs, and ensuring that preventive medicine practices are effectively integrated into client care to improve overall health outcomes.

Key Accountabilities & Activities

Key Responsibilities

  • Program Development and Management in conjunction with our Clinical Partners
    • Develop, implement, and manage clinical programs focused on preventive medicine, including lifestyle modifications related to nutrition, physical activity, stress management, sleep, and chronic disease prevention.
    • Ensure that programs are evidence-based, compliant with healthcare guidelines, and tailored to the needs of diverse patient populations.
  • Scientific Oversight:
    • Supervise and support clinical and non-clinical staff, including health coaches, dietitians, and preventive medicine specialists.
    • Conduct regular performance evaluations, provide guidance, and facilitate professional development to maintain high standards of patient care.
  • Client Care Coordination:
    • Oversee the assessment and creation of individualized care plans that integrate preventive strategies and lifestyle modifications.
    • Ensure seamless coordination between clients and clinical staff to optimize care delivery and achieve health goals.
  • Quality Improvement and Evaluation:
    • Monitor and evaluate the effectiveness of preventive medicine programs and lifestyle interventions, using client outcomes and feedback to drive continuous improvement.
    • Implement quality improvement initiatives to enhance program delivery and client satisfaction.
  • Administrative and Compliance Duties:
    • Maintain accurate and confidential records of client interactions, program progress, and clinical outcomes.
    • Prepare and present reports on program performance, client outcomes, and staff activities to senior management.
    • Ensure all clinical practices and programs comply with relevant regulations and organizational policies.
  • Professional Development and Education:
    • Stay informed about the latest research, trends, and best practices in preventive medicine and lifestyle health.
    • Provide education and training for clinical staff on current preventive medicine strategies and lifestyle management techniques.
  • Community and Stakeholder Engagement:
    • Collaborate with community organizations, stakeholders, and other healthcare providers to promote preventive health initiatives and increase community engagement.
    • Develop outreach programs and resources to educate the public about preventive health and wellness.
Background, Skills & Qualifications

Knowledge, Skills and Experience

  • Proven experience in a clinical setting with a focus on preventive medicine, lifestyle health, or chronic disease management.
  • Previous experience in a managerial or supervisory role is highly desirable.
  • Skills:
  • Strong clinical knowledge and understanding of preventive medicine principles and lifestyle interventions.
  • Excellent leadership, management, and interpersonal skills.
  • Ability to develop and implement effective preventive health programs and lifestyle management strategies.
  • Proficiency in data analysis, program evaluation, and quality improvement methodologies.

Qualifications

  • Bachelor’s degree in Medicine, Sports and Exercise Science, Nutrition or Dietitian Science, Nursing, Public Health, Health Promotion, or a related field. A Master’s degree or relevant advanced certification in preventive medicine or lifestyle health is preferred.
  • Relevant certifications such as Board Certification in Preventive Medicine, Certified Health Coach, or similar credentials are advantageous.
تاريخ النشر: 08 ربيع الأول 1446 - اليوم
الناشر: LinkedIn
تاريخ النشر: 08 ربيع الأول 1446 - اليوم
الناشر: LinkedIn