JOB PURPOSE:
Jobholders at this level are responsible for leading work activities and working autonomously with minor direction towards predetermined long-term objectives.
Jobholders oversee the implementation of operational plans and the provision of significant improvements to set policies, procedures, standards and reports.
Their main operational role includes assisting in the development and communication of quality assurance plans, framework and tools, monitoring the execution of quality assurance plans, providing needed support for the team in evaluating nonconformity cases, suggesting correctives action plans and ensure proper implementation.
ROLES AND RESPONSIBILITIES :
- Understand quality assurance framework and tools, and ensure proper implementation of set plan
- Gather sampling data from different sources and review case samples to ensure compliance with policies, procedures, quality standards and code of ethics
- Detect, evaluate and investigate non-conformity cases, define root causes and justifications through negotiating with related internal stakeholders to understand challenges and issues faced
- Monitor KPIs and dashboards to highlight achievements or underperforming streams and accordingly determine needed improvements
- Develop needed corrective actions for detect non-compliance cases and communicate them with senior team to gather their feedback with needed recommendations and improvements
- Escalate serious cases to relevant functions to take necessary legislative and judicial actions
- Develop quality assurance reports highlighting non-conformity cases, recommended corrective action plans, challenges and achievement, and communicate them with related stakeholders to initiate implementation of needed correction
- Continuously follow-up with concerned stakeholders to ensure proper implementation in a timely manner
JOB QUALIFICATIONS AND REQUIREMENTS:
Knowledge and Experience:
A minimum of 6 years of relevant experience
Education and Certifications:
Bachelor’s degree in Business Administration, Legal Studies, or equivalent is required
Master’s degree in Business Administration, Legal Studies, or equivalent is preferred