Strategic Leadership:

• Service Strategy: Develop and implement strategies for the delivery of soft services that align with organizational goals and enhance operational efficiency.
• Policy Development: Establish and enforce policies, procedures, and standards for soft services.

Service Management:

• Vendor Management: Oversee the selection, negotiation, and management of vendors and service providers for soft services such as cleaning, catering, security, and landscaping.
• Service Delivery: Ensure that all soft services are delivered to the highest standards, meeting or exceeding contractual agreements and organizational expectations.

Team Leadership:

• Team Management: Lead, mentor, and manage the soft services team, including setting objectives, providing training, and evaluating performance.
• Collaboration: Foster a collaborative work environment and promote teamwork among soft services staff and other departments.

Quality Assurance:

• Service Standards: Monitor and assess the quality of soft services, implementing measures to ensure high standards and continuous improvement.
• Performance Metrics: Develop and track key performance indicators (KPIs) for soft services to measure effectiveness and identify areas for improvement.

Budget and Resource Management:

• Budget Oversight: Develop and manage the budget for soft services, ensuring cost-effective use of resources and adherence to financial targets.
• Resource Allocation: Allocate resources effectively, including personnel and materials, to support the delivery of soft services.

Health and Safety:

• Compliance: Ensure compliance with health, safety, and environmental regulations in the delivery of soft services.
• Risk Management: Identify and mitigate risks associated with soft services, implementing safety protocols and emergency response plans.

Customer Satisfaction:

• Client Interaction: Act as the primary point of contact for internal and external stakeholders regarding soft services.
• Feedback: Gather and act on feedback from stakeholders to ensure service delivery meets or exceeds expectations.

Continuous Improvement:

• Process Enhancement: Identify and implement process improvements to enhance the efficiency and effectiveness of soft services.
• Innovation: Stay informed about industry trends and best practices to drive innovation in service delivery.

Skills

Leadership:

• Management Skills: Proven ability to lead and manage a team effectively.
• Strategic Thinking: Strong strategic planning skills to align soft services with organizational objectives.

Service Management:

• Vendor Management: Experience in managing vendors and service providers, including contract negotiation and performance monitoring.
• Service Delivery: Knowledge of best practices in delivering high-quality soft services.

Communication:

• Effective Communication: Excellent verbal and written communication skills for interacting with team members, stakeholders, and service providers.
• Client Relations: Ability to build and maintain positive relationships with clients and stakeholders.

Budget Management:

• Financial Acumen: Ability to develop and manage budgets effectively, ensuring cost control and financial efficiency.

Problem-Solving:

• Analytical Skills: Strong problem-solving and analytical skills to address service issues and implement effective solutions.
• Risk Management: Ability to identify and mitigate risks associated with soft services.

Educational Background:

• Education: Bachelor’s degree in Facilities Management, Business Administration, or a related field; advanced degrees or certifications (e.g., Facilities Management Certification) are preferred.
• Experience: Extensive experience in managing soft services or facilities management roles, with a proven track record of successful service delivery and team leadership.