Key Responsibilities

1. Operational Management:

• Daily Operations: Oversee the daily operations of the Work Control Centre, ensuring that work activities are conducted smoothly and efficiently.
• Work Requests: Manage the intake, prioritization, and scheduling of work requests from various departments or external parties.

1. Coordination and Communication:

• Team Coordination: Coordinate and assign tasks to team members, ensuring effective use of resources and timely completion of work orders.
• Communication: Serve as the primary point of contact for internal and external communications related to work activities and requests.

1. Resource Management:

• Resource Allocation: Allocate resources, including personnel and equipment, to work orders based on priority and availability.
• Scheduling: Develop and manage work schedules to ensure that tasks are completed in a timely manner and in accordance with operational priorities.

1. Data Management and Reporting:

• Record Keeping: Ensure accurate and up-to-date records of work requests, status updates, and completed tasks.
• Reporting: Prepare and submit regular reports on work activities, performance metrics, and any issues or incidents to senior management.

1. Quality Control and Compliance:

• Standards: Ensure that all work activities comply with organizational standards, safety regulations, and industry best practices.
• Quality Assurance: Monitor and review work to ensure that it meets quality standards and addresses any discrepancies or issues.

Skills

Essential Skills and Qualifications

1. Leadership and Management:

• Team Leadership: Strong leadership skills to effectively manage and motivate a team.
• Resource Management: Ability to allocate resources and manage work schedules efficiently.

1. Communication:

• Effective Communication: Excellent verbal and written communication skills for interacting with team members, stakeholders, and external parties.
• Collaboration: Ability to work collaboratively with other departments and teams to achieve operational goals.

1. Organizational Skills:

• Multitasking: Strong organizational skills to manage multiple tasks and priorities simultaneously.
• Attention to Detail: High level of accuracy and attention to detail in managing work activities and records.

1. Technical Proficiency:

• System Knowledge: Familiarity with Work Control Centre software and systems for managing work activities and data.
• Technical Skills: Basic understanding of operational procedures and work management principles.

1. Problem-Solving:

• Analytical Skills: Strong problem-solving abilities to address and resolve operational issues effectively.
• Adaptability: Ability to adapt to changing circumstances and handle unexpected situations.

1. Educational Background:

• Education: Bachelor’s degree in Operations Management, Facilities Management, Engineering, or a related field is preferred.
• Experience: Previous experience in a control center, operations coordination, or similar role is advantageous.