About the company:  Our Client is a Business Solutions company providing government relations services (GRO), corporate services, personnel support and other Solutions.

Job Purpose: The Back Office Business Unit provides statutory and regulatory business compliance services in Saudi Arabia. Your role is to support the Head of Strategic Accounts in managing day-to-day service delivery, overseeing the Back Office team, ensuring compliance with procedures, and driving continuous improvement. You are also expected to have a good understanding of Saudi Arabia's compliance environment and may need to fill in for the Head of Strategic Accounts, support business development, and facilitate financial reporting.

Job Description:

• Conduct monthly one-on-one meetings with Business Unit employees.


• Lead team and project meetings.


• Ensure adherence to company behavior and conduct policies.


• Efficiently onboard new employees within the Business Unit.


• Manage and develop team members according to identified business and personal development needs.


• Review and assess the status of all contracts and projects within the Business Unit.


• Manage client relationships and conduct regular contract review meetings.


• Oversee client contracts and handle client debt reduction.


• Identify additional business opportunities with existing clients.


• Submit the bi-annual self-assessment report.


• Supervise and coordinate debt reporting and collection across the business units.


• Comply with the company's internal reporting procedures.


• Prepare monthly operational reports for the company's board.


• Ensure all key Business Unit activities are accomplished up to the desired quality standards and within the specified time.


• Renew necessary licenses and registrations.


• Manage critical government portals.


• Issue employee-related documentation.


• Ensure ongoing compliance with employee mobilization and immigration.


• Participate in team and project management meetings as needed.


• Assist HR in preparing, processing, and submitting legal documents.


• Support finance in preparing financial documentation and chasing overdue invoices.


• Make internal referrals to our services and products when appropriate.


• Serve as a backup for the Head of Strategic Accounts.


• Support the OMT in driving internal change and improving policies and processes within the organization.


• Make internal referrals to our services and products when appropriate.


• Serve as a backup for the Head of Strategic Accounts.


• Support the OMT in driving internal change and improving policies and processes within the organization.

Skills

Qualifications:

• Proven experience in account management


• Proven experience in leading and successfully delivering complex projects


• Excellent project management skills, particularly in risk management, process mapping, document control, and action plan reviewing


• Demonstrable experience in managing services for senior internal and external stakeholders to achieve successful outcomes


• Ability to write and critically review proposals and other contractual documentation


• Coaching, mentoring, and staff development skills


• Rapport and relationship-building and interpersonal skills


• Proficiency in Outlook, Word, Excel, and PowerPoint