Job Description:
Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution
Job Responsibilities:
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person, email or over the phone.
- Walk users through problem-solving process.
- Install, modify, and repair computer hardware and software.
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN)
- Install computer peripherals for users.
- Escalate unsolved issues to next higher-level support.
Support users in other branches in the absence of IT Help Desk
Skills
Job Requirements:
- Bachelor in Information Technology
- CCNA/MCSA/A+/Network+ is a plus
- Work under Pressure
- Self-Initiative, Self-Confidence & Problem solving
- Good listener & Quick Learner