Roles and Responsibilities :

• Provide technical support to end-users for hardware, software, and network-related issues.
• Install, configure, and maintain computer systems, peripherals, and software applications.
• Troubleshoot and resolve hardware, software, and network problems in a timely manner.
• Perform system upgrades and updates as required.
• Assist in the maintenance of network infrastructure, including switches, routers, and firewalls.
• Monitor and ensure the security of IT systems, implementing best practices and security measures.
• Perform regular maintenance and monitoring of Linux and Windows servers to ensure optimal performance and reliability.
• Document IT processes, procedures, and solutions.
• Collaborate with other IT team members on projects and initiatives.
• Provide training and support to end-users on IT systems and software applications.
• Maintain printers and telephone systems, addressing any issues promptly.

Qualifications:

• Associate's degree in Information Technology, Computer Science, or a related field (Bachelor's degree preferred).
• Fluent in English.
• Proven experience as an IT Technician or in a similar role.
• Strong knowledge of Windows and Linux servers, including Ubuntu.
• Familiarity with network protocols and services (TCP/IP, DNS, DHCP).
• Experience with hardware troubleshooting and repair.
• Knowledge of IT security best practices, including firewalls and port forwarding.
• Experience with DNS management and dedicated servers.
• Proficiency in routing and switching.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office programs.