• Manage Oracle Database Administration tasks, including installation, configuration, backup, recovery, and performance tuning.


• Support the deployment and management of Customs systems, ensuring compliance with business and regulatory requirements.


• Work closely with business support teams to resolve issues and enhance system performance.


• Lead troubleshooting efforts for complex technical problems, providing root cause analysis and implementing long-term solutions.


• Coordinate and manage deployments of new systems and updates, ensuring minimal disruption to business operations.


• Develop and maintain technical documentation, including standard operating procedures, troubleshooting guides, and system configurations.


• Mentor and train junior support engineers, sharing knowledge and best practices.


• Collaborate with other IT teams to ensure seamless integration and support of various systems.


• Stay updated on the latest technologies and industry best practices related to Routing & Switching, Oracle DBA, and Customs systems.

Skills

• Strong problem-solving skills, with the ability to diagnose and resolve complex technical issues.


• Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.


• Ability to manage multiple tasks and projects simultaneously, with a focus on delivering high-quality results.


• Minimum of 5-7 years of experience in technical support roles, with a focus on Oracle DBA and Customs deployment.


• Proven experience in managing complex technical environments and delivering exceptional support.