OVERVIEW

Position

Relationship Management Lead

Job Code

Reports to

Senior Manager – Relationship Management

Direct Reports

N/A

Division/Section

OXAGON, International Investment & Manufacturing

Department

OXAGON Investor Services

Sector

OXAGON - Manufacturing

Job Family

N/A

Role Purpose

In direct support of OXAGON’s ambition to be the easiest place to do business, OXAGON Investor Services was established to provide end-to-end business support services to OXAGON investors throughout their journey of establishing their operations at OXAGON. Target investors include advanced-tech companies, prolific entrepreneurs, and large multinationals, with the intent of creating international champions and trendsetters that have significant long-term value for NEOM and its future generations. The investor services Team supports investors with a range of integrated advisory, operational and administrative services throughout their investor journey which enables investors to navigate the broad business and regulatory environment to successfully design, build, and operate their OXAGON manufacturer/facility and position them for future growth.

Reporting to the Senior Manager – Relationship Management, the Relationship Management Lead acts as a single point of contact for coordination between the investor and OXAGON. The Lead will own relationships with a portfolio of investors (post industrial lease signing) and will be responsible for the successful service delivery of each of them. The Lead is responsible for proactively identifying and communicating to the investors the investor journey requirements throughout the onboarding, construction, and operation phases and fulfilling them in collaboration with the OXAGON, International Investment & Manufacturing and other key stakeholders.

KEY ACCOUNTABILITIES & ACTIVITIES

Relationship Management Lead

The purpose of the role of the ‘Relationship Management Lead‘ is as follows:

• Be responsible for successfully managing a portfolio of investors.
• Act as a trusted advisor and primary point of contact for the assigned portfolio of investors

throughout their investor journey. Provide the investor with the necessary support for their service requests.

• Support the Customer Relationship Management (CRM) inquiry management system and ensure prompt relay of information to investors/ tenants.
• Support in maintaining the investor data on the CRM database and dashboard. As applicable, gather and validate relevant inputs on the investor.
• Coordinate with Investor Services and other colleagues in developing and sharing the latest

versions of all relevant material based on investors’ business requirements.

• Consolidate and lead all communication exchanges between investors and relevant OXAGON/NEOM teams and ensure prompt relay of information to investors.
• Work with investors and other Investor Services teams to identify their requirements and build a suitable project/ permitting plan in collaboration with Investor Services and other colleagues.
• Develop an execution plan to initiate service delivery. Integrate the timeline into the broader investor project plan and follow up to ensure timely delivery.
• Coordinate with Investor Services operations/ infrastructure teams to track investor service delivery progress and communicate developments to the investors.
• Liaise with the NEOM/ OXAGON and other colleagues to ensure investors are connected to the suitable suppliers and service providers: engineering, architecture, banking, legal, etc.
• Provide feedback to the Investor Services team on internal processes and service delivery activities and suggest developments to improve operational efficiency.
• Promote Investor Services to the investors and work on providing those services through the investor services team.
• Understand the investor journey and the requirements for each phase of the journey and provide support to the investors.

Reporting

• Prepare operational reports required by Investor Services leadership.
• Escalate any risks, delays, or issues to the Senior Manager – Relationship Management and support them in preparing any relevant material for a formal escalation.
• Follow up on the resolution or mitigation plans and coordinate their execution.
• Meet the targets of the applicable employee and team performance KPIs. Identify and seek guidance from the Senior Manager – Relationship Management on development areas.

People

As ‘Relationship Management Lead’ you will:

• Be part of a high-performance working environment embracing and living NEOM’s values.
• Set high standards of behaviour, work standards, and values as a growing leader in the Investor Services / OXAGON team.
• Support the evaluation of Investor Services performance against stated objectives.

BACKGROUND, SKILLS & QUALIFICATIONS

Knowledge, Skills, and Experience

• Five or more years of relevant experience, or in relevant adjacencies.
• Have a general understanding of the building development process (design phases, construction, and operation).
• Effectively uses MS PowerPoint, Projects, Word, and Excel.
• Excellent written, verbal, and presentation communication skills.
• Able to work effectively in, and contribute to, a diverse and multicultural environment.
• Exposure to the Saudi Arabian business environment is a plus.
• Track record of stakeholder/ account management and networking capabilities.
• Relationship builder who inspires trust and confidence with all stakeholders.
• Team player able to work in a highly matrixed organization.
• Able to perform to high standards in a high-pressure, often fluid, and sometimes ambiguous and demanding environment.

Qualifications

• Minimum bachelor’s degree in engineering.
• Preferable to have MBA or other relevant master’s degrees.

COMMUNICATION - MAIN STAKEHOLDERS

Internal

External

• Investor Services
• Investor Attraction teams
• Area/ Zone Leads
• OXAGON/ NEOM Departments

• Potential investors and tenants
• Government and other external entities as required
• Others as needed