OVERVIEW

Position

Education Services Manager

Job Code

Reports to

TBC

Direct Reports

Senior Manager

Division

Life & Environment  

Department

Education, Research, and Innovation (ERI) Department

Role Purpose

It is the responsibility of this role to develop and deliver education-related services by relevant laws, regulations, and guidelines. Ensure that all services provided meet quality and compliance standards. Additionally, the role is responsible for providing timely and accurate information to clients and other stakeholders and providing the necessary support to facilitate informed decision-making and efficient collaboration.

KEY ACCOUNTABILITIES & ACTIVITIES

Support in Strategic Implementation

• Assist in the execution of strategic objectives, goals, and plans.
• Develop, implement, and maintain policies and procedures for services of educational programs and institutions.
• Assist and on occasion, take key decisions related to education services or escalate when required.
• Provide streamlined and comprehensive education services that are automated and augmented as necessary.
• Assist with any tasks related to the ERI department as needed  

Collaborative Teamwork

• Manage the development of business requirements and scopes of work and RFPs with which to direct procurement of third-party service providers.
• Work closely with NEOM Legal to draft Memorandums of Understanding, Service Level Agreements, and other legal documents.
• Collaborate with internal departments, educational institutions, government agencies, and accrediting bodies to facilitate the services process.
• Collaborate with IT teams to design, implement, and maintain Education systems and solutions to support regulatory compliance activities.

Stakeholder Communication

• Respond to inquiries, complaints, and requests for information related to services.
• Serve as a liaison between the ERI Department and external stakeholders to communicate service requirements and promote best practices.
• Provide training and support to educational institutions and stakeholders on services procedures and standards.

Performance Monitoring

• Conduct comprehensive reviews and assessments to promote accountability to ensure compliance with regulatory requirements and quality standards.
• Coordinate site visits, inspections, and audits to evaluate facilities, resources, and instructional practices.
•  Monitor changes in regulations, laws, and accreditation standards and ensure timely updates to service processes.
• Generate reports, dashboards, and analytics to track services, compliance status, and performance metrics.

Continuous Improvement

• Identify opportunities for enhancing the quality of educational programs and institutions through the services process.
• Support continuous improvement initiatives to enhance the effectiveness and efficiency of service procedures.
• Keep updated with best practices in providing services and project management, applying new methodologies to ongoing projects.

BACKGROUND, SKILLS & QUALIFICATIONS

Knowledge, Skills, and Experience

• Demonstrable experience in regulatory affairs, compliance management, IT management, or a related field, preferably in the education sector and other qualifications may be considered depending on their relevance to the position.
• Knowledge of education laws, regulations, and quality assurance frameworks.
• Strong analytical skills with the ability to interpret complex regulatory requirements and apply them to practical situations.
• Ability to work independently and collaboratively in a fast-paced environment.
• Excellent written and verbal communication skills
• Detail-oriented with strong organizational and project management skills.
• Excellent communication skills that build empathy and support, engage with individuals at all levels, influence, and promote.
• Proficient in the use of project management tools and software (e.g. PowerPoint, Visio, Word, Excel)

Qualifications

• Bachelor’s degree in education administration, public administration, business administration, or a related field. Master's degree is preferred.
• Knowledge of English language is required and the Arabic language is a plus