1. Operational Management:

• Assist the Operations Manager in overseeing all hotel operations, including Front Office, Housekeeping, Food & Beverage, Maintenance,

and other departments.

• Monitor and evaluate the performance of various departments, ensuring adherence to the hotel's policies and standards.
• Coordinate daily operations meetings and communicate effectively with department heads to ensure smooth operation.
• Ensure that the hotel's facilities and services consistently meet or exceed guest expectations.

2. Guest Services:

• Handle guest complaints and concerns efficiently, ensuring that a positive outcome is reached.
• Monitor guest feedback (through reviews, surveys, etc.) and implement improvements to enhance guest satisfaction.
• Be visible and accessible to guests, acting as a point of contact for any special requests or VIP services.

3. Staff Management:

• Support the recruitment, training, and development of staff, ensuring that all team members are motivated and delivering exceptional service.
• Conduct regular performance reviews and provide constructive feedback to staff members.
• Foster a positive and collaborative work environment, promoting teamwork and communication across all departments.

4. Financial Management:

• Assist in managing the hotel's budget and financial performance, focusing on maximizing profitability while maintaining service excellence.
• Monitor daily, weekly, and monthly financial reports, identifying areas for cost control and revenue enhancement.
• Collaborate with the Operations Manager to implement strategies that drive revenue and reduce costs.

5. Compliance and Safety:

• Ensure that all hotel operations comply with local, state, and federal regulations, including health and safety standards.
• Regularly inspect the property to ensure it is well-maintained and that safety protocols are being followed.
• Handle emergency situations effectively, ensuring the safety and security of guests and staff.

6. Continuous Improvement:

• Identify opportunities for process improvement and efficiency, implementing changes as needed to enhance operations.
• Stay updated on industry trends and best practices, applying this knowledge to keep the hotel competitive.
• Assist in developing and implementing new initiatives and projects that align with the hotel's goals and vision.

Skills

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 10 years of experience in hotel operations,
• Strong understanding of hotel management software and systems.
• Exceptional communication and interpersonal skills.
• Ability to work under pressure and handle challenging situations with poise.
• Strong organizational and time-management skills.
• Commitment to providing high-quality guest service.