Job Purpose Statement: The ideal candidate will be handling the company's flagship lounges and will be responsible for strategic planning & execution, relationship management, sales & revenue growth, customer satisfaction, collaboration & coordination, reporting & analysis, market & industry knowledge, contract & pricing management, budget management, training and development. Roles & Responsibilities: • Building and maintaining strong, long-lasting customer relationships: Regularly engaging with key clients to understand their needs, preferences, and expectations. • Acting as the main point of contact: Serving as the primary liaison between the client and internal teams. • Developing account strategies: Creating detailed plans to achieve short-term and long-term goals for each key account. • Implementing strategic initiatives: Ensuring that strategic plans are executed effectively to meet client expectations and organizational objectives. • Identifying opportunities for growth: Proactively seeking ways to expand the business with existing clients through upselling and cross-selling. • Meeting sales targets: Ensuring that revenue targets and quotas are met or exceeded. • Ensuring customer satisfaction: Regularly assessing and addressing client satisfaction to ensure a positive experience. • Managing client issues: Handling and resolving any problems or complaints promptly and effectively. • Working with internal teams: Coordinating with marketing, product development, and other departments to ensure that client needs are met. • Managing internal resources: Allocating company resources to maximize client satisfaction and success. • Monitoring performance metrics: Keeping track of key performance indicators (KPIs) and other relevant metrics. • Preparing reports: Providing regular updates to senior management on account status, sales forecasts, and progress against targets. • Staying informed: Keeping up-to-date with industry trends, market conditions, and competitor activities. • Advising clients: Offering insights and recommendations based on market knowledge to help clients achieve their business objectives. • Negotiating contracts: Working with clients to negotiate contract terms and conditions that are mutually beneficial. • Managing pricing strategies: Ensuring that pricing strategies are aligned with organizational goals and market conditions. • Managing budgets: Overseeing the budget for key accounts to ensure cost-effective delivery of services. • Providing training: Offering training and support to clients on products and services. • Continuous improvement: Pursuing professional development opportunities to stay proficient in key account management practices

Minimum Requirements: Qualifications: - Bachelors Degree (minimum requirement), Master's degree, or relevant studies Years and Nature of Experience: - At least 5 years of experience in the same field or industry - excellent customer service - strong communication skills